Privacy Policy
Your privacy matters to us. This policy explains how Balatrix collects, uses, and protects your information.
1. Introduction
This Privacy Policy describes how A2 Cloud Solutions ("we", "our", "us"), operating under the brand Balatrix, collects, uses, and protects personal information of users who access our website or use our VoIP and PBX services.
2. Information We Collect
We collect information that you provide directly and automatically when using our services, including:
- Name, business name, email address, phone number, and billing details.
- Login credentials and account settings.
- Call-related metadata (such as call duration, caller ID, timestamps) — not the audio content itself unless explicitly recorded by you.
- Payment and transaction details processed securely via third-party payment gateways.
- Device, browser, and usage analytics data through cookies and analytics tools.
3. How We Use Your Information
The information we collect is used strictly for legitimate business purposes, including:
- To provide and manage our VoIP and PBX communication services.
- To process payments and manage billing, subscriptions, and wallet balances.
- To provide technical support, troubleshoot issues, and improve service performance.
- To communicate with you regarding updates, invoices, or service-related alerts.
- To comply with applicable telecom, data retention, privacy, and tax regulations.
4. Data Security
We use industry-standard security practices to safeguard your personal data, including encryption, restricted access, and secure data storage. Payment information is processed only through PCI-DSS-compliant third-party gateways. We do not store your card, bank account, or digital wallet credentials on our servers.
5. Data Retention
We retain user information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Call records and logs may be stored as required under applicable telecom regulations.
6. Sharing of Information
We do not sell or rent your personal information. We may share limited data with:
- Trusted service providers and telecom carriers who assist in delivering our services.
- Payment gateway partners for secure payment processing.
- Regulatory authorities, if required by law or to comply with lawful requests.
7. Cookies and Analytics
Our website may use cookies to enhance user experience and gather analytics. You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.
8. Your Rights
You have the right to access, correct, or delete your personal data stored with us. You can also request limitation of processing or opt-out of promotional communications by contacting us directly.
9. Links to Third-Party Websites
Our platform may contain links to external websites. We are not responsible for the content or privacy practices of those sites. Please review their policies separately.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, regulation, or business practices. The latest version will always be available on our website.
11. Contact Us
For any questions, requests, or concerns about this Privacy Policy, please contact:
📧 privacy@balatrix.com
🌐 www.balatrix.com
📍 Registered Office: A2 Cloud Solutions, Brampton, ON L7A 0B6, Canada.
12. Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with applicable laws in the relevant service jurisdiction. Any disputes shall fall under the exclusive jurisdiction of the competent courts in that jurisdiction.